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How to Request a Coverage Determination
What is a coverage determination?
The coverage determination made by Medica HealthCare Plans, Inc. is the starting point for dealing with requests you may have about covering or paying for a Part D prescription drug.
If your doctor or pharmacist tells you that a certain prescription drug is not covered you should contact Medica HealthCare Plans, Inc. and ask us for a coverage determination.
With this decision, we explain whether we will provide the prescription drug you are requesting or pay for a prescription drug you have already received. If we deny your request
(this is sometimes called an “adverse coverage determination”), you can “appeal” the decision by going on to Appeal. The following are examples of coverage determinations:
You ask us to pay for a prescription drug you have already received. This is a request for a coverage determination about payment.
You can call us at 305-421-1244 or toll free at 1-800-407-9069 (TTY 305-421-1251) to get help in making this request.
You ask for a Part D drug that is not on your plan's list of covered drugs (called a "formulary").
This is a request for a "formulary exception." You can call us at 305-421-1244 or toll free at 1-800-407-9069 (TTY 305-421-1251) to ask for this type of decision.
You ask for an exception to our plan’s utilization management tools - such as dosage limits, quantity limits, or step therapy requirements.
Requesting an exception to a utilization management tool is a type of formulary exception. You can call us at 305-421-1244 or toll free at 1-800-407-9069 (TTY 305-421-1251) to ask for this type of decision.
You ask for a non-preferred Part D drug at the preferred cost-sharing level.
This is a request for a "tiering exception." You can call us at 305-421-1244 or toll free at 1-800-407-9069 (TTY 305-421-1251) to ask for this type of decision.
You ask that we reimburse you for a purchase you made from an out-of-network pharmacy. In certain circumstances, out-of-network purchases, including drugs provided to you in a physician’s office, will be covered by the plan.
You can call us at 305-421-1244 or toll free at 1-800-407-9069 (TTY 305-421-1251) to make a request for payment or coverage for drugs provided by an out-of-network pharmacy or in a physician’s office.
When we make a coverage determination, we are giving our interpretation of how the Part D prescription drug benefits that are covered for members of Medica HealthCare Plans, Inc.
apply to your specific situation. Your Explanation of Coverage (EOC) describes the Part D prescription drug benefits covered by Medica HealthCare Plans, Inc.,
including any limitations that may apply to these benefits. The EOC also lists exclusions (benefits that are “not covered” by Medica HealthCare Plans, Inc.).
Who may ask for a coverage determination?
You can ask us for a coverage determination yourself, or your prescribing physician or someone you name may do it for you.
The person you name would be your appointed representative. You can name a relative, friend, advocate, doctor, or anyone else to act for you.
Some other persons may already be authorized under State law to act for you. If you want someone to act for you, then you and that person must sign and date a statement that
gives the person legal permission to act as your appointed representative. This statement must be sent to us at 4000 Ponce de Leon Blvd. Suite 650 Coral Gables Florida 33146.
You can call us at 305-421-1244 or toll free at 1-800-407-9069 (TTY 305-421-1251) to learn how to name your appointed representative. The Appointment of Representative form is available here.
You also have the right to have an attorney ask for a coverage determination on your behalf. You can contact your own lawyer, or get the name of a lawyer from your local bar association or other
referral service. There are also groups that will give you free legal services if you qualify.
Do you have a request for a PART D prescription drug that needs to be decided more quickly than the standard timeframe?
You can ask us for a coverage determination yourself, or your prescribing physician or someone you name may do it for you.
The person you name would be your appointed representative. You can name a relative, friend, advocate, doctor, or anyone else to act for you.
Some other persons may already be authorized under State law to act for you. If you want someone to act for you, then you and that person must sign and
date a statement that gives the person legal permission to act as your appointed representative. This statement must be sent to us at 4000 Ponce de Leon Blvd.
Suite 650 Coral Gables Florida 33146. You can call us at 305-421-1244 or toll free at 1-800-407-9069 (TTY 305-421-1251) to learn how to name your appointed representative.
The Appointment of Representative form is available here. You also have the right to have an attorney ask for a coverage determination on your behalf. You can contact your
own lawyer, or get the name of a lawyer from your local bar association or other referral service. There are also groups that will give you free legal services if you qualify.
Asking for a standard decision?
To ask for a standard decision, you, your doctor, or your appointed representative should call us at 305-421-1244 or toll free at 1-800-407-9069 (for TTY, call 305-421-1251).
Or, you can deliver a written request to Medica HealthCare Plans, Inc., 4000 Ponce de Leon Blvd.
Suite 650 Coral Gables Florida 33146, or fax it to 305-476-0616. The Coverage Determination Request Form can be found here along with instructions.
Asking for a fast decision?
You, your doctor, or your appointed representative can ask us to give a fast decision (rather than a standard decision) by calling us at 305-421-1244 or toll free at 1-800-407-9069 (for TTY, call 305-421-1251).
Or, you can deliver a written request to Medica HealthCare Plans, Inc., 4000 Ponce de Leon Blvd. Suite 650 Coral Gables Florida 33146, or fax it to 305-476-0616. The Coverage Determination Request Form can be found
here along with instructions.
For requests after normal business hours, the telephone message will give you instructions on how to proceed. Be sure to ask for a “fast,” "expedited," or “24-hour” review.
If your doctor asks for a fast decision for you, or supports you in asking for one, and the doctor indicates that waiting for a standard decision could
seriously harm your health or your ability to function, we will automatically give you a fast decision
If you ask for a fast coverage determination without support from a doctor, we will decide if your health requires a fast decision.
If we decide that your medical condition does not meet the requirements for a fast coverage determination, we will send you a letter informing you that if you get a doctor’s support for a fast review,
we will automatically give you a fast decision. The letter will also tell you how to file a “grievance” if you disagree with our decision to deny your request for a fast review.
If we deny your request for a fast coverage determination, we will give you our decision within the 72 hour standard timeframe.
What happens when you request a coverage determination?
1. For a standard coverage determination about a Part D drug, which includes a request about payment for a Part D drug that you already received.
Generally, we must give you our decision no later than 72 hours after we have received your request, but we will make it sooner if your health condition requires. However, if your request involves a request for an exception (including a formulary exception, tiering exception, or an exception from utilization management rules – such as dosage or quantity limits or step therapy requirements), we must give you our decision no later than 72 hours after we have received your physician's "supporting statement," which explains why the drug you are asking for is medically necessary. If you are requesting an exception, you should submit your prescribing physician's supporting statement with the request, if possible.
We will give you a decision in writing about the prescription drug you have requested. If we do not approve your request, we must explain why, and tell you of your right to appeal our decision. To learn how to file an appeal, click here.
If you have not received an answer from us within 72 hours after receiving your request, your request will automatically go to an independent organization that will review your case.
2. For a fast coverage determination about a Part D drug that you have not received.
If you receive a fast review, we will give you our decision within 24 hours after you or your doctor ask for a fast review – sooner if your health requires. If your request involves a request for an exception, we will give you our decision no later than 24 hours after we have received your physician's "supporting statement," which explains why the non-formulary or non-preferred drug you are asking for is medically necessary.
We will give you a decision in writing about the prescription drug you have requested. If we do not approve your request, we must explain why, and tell you of your right to appeal our decision. To learn how to file an appeal, click here. If we decide you are eligible for a fast review, and you have not received an answer from us within 24 hours
after receiving your request, your request will automatically go to an independent organization that will review your case.
If we do not grant your or your physician's request for a fast review, we will give you our decision within the standard 72- hour timeframe discussed above.
If we tell you about our decision not to provide a fast review by phone, we will send you a letter explaining our decision within three calendar days after we call you.
The letter will also tell you how to file a grievance if you disagree with our decision to deny your request for a fast review, and will explain that we will automatically give you a fast decision
if you get a doctor’s support for a fast review.
What happens if we decide completely in your favor?
If we make a coverage determination that is completely in your favor, what happens next depends on the situation.
1. For a standard decision about a Part D drug, which includes a request about payment for a Part D drug that you already received.
We must authorize or provide the benefit you have requested as quickly as your health requires, but no later than 72 hours after we received the request.
If your request involves a request for an exception, we must authorize or provide the benefit no later than 72 hours after we have received your physician's "supporting statement."
If you are requesting reimbursement for a drug that you already paid for and received, we must send payment to you no later than 30 calendar days after we receive the request.
2. For a fast decision about a Part D drug that you have not received.
We must authorize or provide you with the benefit you have requested no later than 24 hours of receiving your request.
If your request involves a request for an exception, we must authorize or provide the benefit no later than 24 hours after we have received your physician's "supporting statement."
What happens if we deny your request?
If we deny your request, we will send you a written decision explaining the reason why your request was denied. We may decide completely or only partly against you.
For example, if we deny your request for payment for a Part D drug that you have already received, we may say that we will pay nothing or only part of the amount you requested.
If a coverage determination does not give you all that you requested, you have the right to appeal the decision. To learn how to file an appeal, click here.
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