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Toll Free 711 - TTY
8am-8 pm local time -7 days a week
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Member Services

Please contact the Member Services Department for information about Appeals, Grievances, Coverage Determinations, or Redeterminations. You can submit your Appeal, Grievance, Coverage Determination, or Redetermination, including oral requests for Expedited Appeals, Coverage Determinations, and Exceptions. The contact information:

PO Box 56-6596

Miami, FL 33256

Fax: 1-800-517-6924

Telephone: 1-800-407-9069 8am - 8pm local time, 7 days a week

TTY (for the hearing impaired): 711