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1-800-407-9069 (TTY - 711) Toll-Free
8 a.m. - 8 p.m. local time, 7 days a week
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Transition Policy

Prescription Drug Transition Process 

If you have any questions about our transition policy or need help asking for a formulary exception, please contact a Customer Service representative. 


1-800-407-9069 (TTY - 711) Toll-Free
Hours of Operation: 8 a.m. - 8 p.m. local time, 7 days a week.
Customer Service also has free language interpreter services available for non-English speakers.


Medica HealthCare
P.O. Box 30770, Salt Lake City, UT 84130-0770

Walk In

9100 S. Dadeland Blvd, Suite 1250,  Miami, FL 33156
9 a.m. - 5 p.m., Mon - Fri