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1-800-407-9069 (TTY - 711) Toll-Free
8 a.m. - 8 p.m. local time, 7 days a week
 
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Provider Contacts

Authorizations and Notifications

Submit notifications, prior authorizations, referrals, admissions and discharge planning.

1-866-273-9444 (TTY - 711) Toll-Free
UHCprovider.com/priorauth
8 a.m. - 8 p.m. local time, 7 days a week

Claims

Claims submissions, encounters, claim inquiries, claim status. Payer ID# 78857

1-866-273-9444 (TTY - 711) Toll-Free
1-866-725-9337
8 a.m. - 8 p.m. local time, 7 days a week
Medica HealthCare Plans, Inc
P.O. Box 30448, Salt Lake City, UT 84130-0448
UHCprovider.com/claims

Technical Support for Change Healthcare Claims Submission Network

1-800-845-6592 (TTY - 711) Toll-Free

Audit and Recovery

Ask questions related to overpayments.

1-877-842-3210 (TTY - 711) Toll-Free

Credentialing

1-800-963-6495 (TTY - 711) Toll-Free

9 a.m. - 5 p.m. local time, Mon - Fri

Electronic Remittance (Facilitated by Change Healthcare)

Get information and register for electronic payment services.

1-800-845-6592 (TTY - 711) Toll-Free
ChangeHealthcare.com

Enrollment

Medicare beneficiaries interested in plan information and/or enrolling in the health plan.

Teléfono
1-800-507-0544 (TTY - 711) Toll-Free
Fax
1-855-479-5645

Eligibility and Benefits Verification - Providers Only

Verify benefits and eligibility, general claims information.

1-800-348-5548 (TTY - 711) Toll-Free
8 a.m. - 8 p.m. local time, 7 days a week
UHCprovider.com/eligibility

Fraud, Waste, and Abuse

Report suspected fraud, waste or abuse

1-800-407-9069  (TTY - 711) Toll-Free
8 a.m. - 8 p.m. local time, 7 days a week

Grievance and AppealsFor questions about filing a grievance or appeal on behalf of a member, status inquiries, or request for forms.

1-800-407-9069 (TTY - 711) Toll-Free
8 a.m. - 8 p.m. local time, 7 days a week

Medical Care - Part C

Medica HealthCare
Appeals and Grievance Department
P.O. Box 6106, MS CA124-0157, Cypress, CA 90630-0016

Prescription Drugs - Part D

Medica HealthCare
Appeals and Grievance Department
P.O. Box 6106, MS CA124-0197, Cypress, CA 90630-0016

Member Services

General benefit information, select or change primary care physician, assistance with prescriptions and transportation.

1-800-407-9069  (TTY - 711) Toll-Free

8 a.m. - 8 p.m., local time, 7 days a week.

Network Management Services

Contracting, orientation and follow-up, changes (demographic and contractual), forms, credentialing status/inquiries.

1-877-670-8432 (TTY - 711) Toll-Free
9 a.m. - 5 p.m. local time, Mon - Fri
1-888-659-0619
Email
pcp-NetworkManagementServices@uhcsouthflorida.com

Pharmacy (OptumRx)

Pharmacy benefits eligibility, claims adjudication inquiries, and prior authorization request inquiries.

1-800-711-4555 (TTY - 711) Toll-Free